ABOUT e-academy SUPPORT

1. There are NO REFUNDS on ANY items purchased through this site.
   
   
2. We are unable to cancel shipment for any orders as they are processed immediately for faster shipping.
   • You, as the consumer, are responsible to ensure that you read all system requirements and additional product details on the publisher website, prior to making your purchase.
   • You, as the consumer, will be responsible for errors made when providing your shipping or billing information during purchase, resulting in delays of shipment, and additional shipping costs for replacement, when applicable.
   
   
   
3. Items purchased when on backorder are processed on a first-in, first-out basis when inventory is received.
   
   
4. Orders will be shipped only when they are complete; that is, when all items within the shopping cart are in fact available.

Information on this and all e-academy sites is collected about you to verify your academic status, process your software purchases and personalize services to you. Remember that this site is exclusively for e-academy Inc.

The privacy of your personal information is maintained. Please read on for more details about the privacy policy.

This policy will let you know:

1. What personally identifiable information is collected from you
2. How your information is used
3. With whom your information may be shared
4. How you can access, update or delete your information
5. The kind of security precautions that are in place to protect your information
6. What cookies are and how they are used

What personally identifiable information is collected from me?

During registration, you are asked for the following personal and academic information: your name and email address. This is required in order for you to take advantage of the site's pricing.

When you purchase software using a credit card, you must supply your credit card number and expiration date, along with the corresponding mailing information. This means you can use a friend's or a parent's credit card, but you'll have to have their mailing information. This allows your payment to be processed in order to deliver the software license that you have purchased. Your credit card information is not stored on our server, it is simply passed on to the banking system for validation.

Personal information may be collected at other times, such as when you report a problem. A record may be kept of that correspondence. Also, customer traffic patterns and site usage are monitored on a general basis to help develop the design and layout of the website.

How do you use my information?

All information collected from you is used to authenticate you as a qualified purchaser of products available to e-academy Inc. To reiterate, e-academy sites are exclusively for members of the university community and requires users to be authenticated as such.

Information related to the purchase of a software license or product may be provided to the appropriate software publisher. The software publisher uses this information for warranty and support purposes.

No knowledge of your credit card information is maintained by our system after the purchase transaction is completed.

Reports on user demographics and traffic patterns are sometimes created for advertisers and partners - these are stripped of any individual or personal identification.

With whom do you share my information?

Your information is not sold, traded, or rented to others.

The only information shared with any third party is the product purchase information with the supplier of that particular product, for warranty and support purposes. This may include your name and date of purchase.

If you have questions about how one of the software publishers uses information about you when you visit their site, please contact them directly.

What is your policy on allowing me to update, correct or delete my personal information?

Users have the ability to correct or change any information or preferences in their account profile. Users may change this information at any time, as long as they are logged in.

Your account can be deactivated or deleted, but doing so will result in your not being able to access any members-only area of e-academy sites. Any purchase history information, however, will remain in protected permanent records.

What security is in place to protect my information?

Your information is protected both during transmission and in storage. Your account and profile information are password-protected so that you and only you have access to this personal information. During purchase, the secure server software (SSL) encrypts all information you input before it is sent. Furthermore, all customer data is protected against unauthorized access on the system's secure servers.

What are cookies and how do you use them?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive.

Please ensure cookies are turned on in order for e-academy sites to work properly